Customer care

Shipping:

From the receipt of the confirmation email, the order will normally be processed within 4/5 working days, upon confirmation of receipt of payment. The delivery of the products takes place on average in 3/4 working days from the date of shipment. The shipment.

Returns and Exchanges:

the return can be made within 14 working days from the date of receipt of the product and includes: the replacement of the product with one of the customer's choice, replacement of the chosen number, refund with a voucher that can be spent on our website which has no expiry date.

To proceed with an exchange or return:

https://www.henotis.com/apps/parcelpanel-returns

If you need assistance, write to us at:

Whatsapp: +39 351 047 0151

assistenzahenotis@gmail.com